Episode 12 | Five Ways To Honor Your Customers
The Customer is not always right. When I typed that for the first time, I knew that I might get a bit of a backlash from it. We have, as a culture, been trained to read the following as truth; “The Customer Is Always Right.” Unfortunately, this is not always true. Sadly, I have seen enough YouTube videos showing quite the opposite. However, we don’t have to pull off those up. All we have to do is have a few moments of common sense.
If the customer calls in and tells you that the sky is green…either there’s a tornado nearby or the customer is indeed wrong. If the customer writes you a letter stating that the world is flat, by default you would be agreeing with what scientists and world travelers debunked centuries ago. With just a few keys picked on the computer keyboard, I have debunked the myth that the customer is always right. Let all the Customer Service Specialists rejoice!
Now, let me follow up with this; The Customer should always be honored. What I mean by that is this; the customer has the right to question and bring up their concerns and you have a job/responsibility to help resolve that to the best of the ability that you have granted by your employer. Here are five tips to show honor to your customers;
There is a whole conglomerate of books, websites, ideas, etc. that will teach on this topic of honoring your customers. However, it is important that you know this fact; “Though the customer is not always right; they are always to be honored.” If you can get that down, your customers will feel like a million bucks!
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